To support great supervision, TREC suggests utilizing The Core Management Arrow framework. Investing your time as a supervisor in the first four sections of the arrow – setting expectations, training, evaluation, and feedback – creates clarity, alignment, and shared accountability. This also minimizes the development of contentious performance challenges that need to be solved.
However, despite our best efforts challenges will come up. When supervisors need to address persistent performance problems TREC recommends this straight forward, four-step process.