A Conflict Management Policy can help your organization support productive experiences of conflict by offering clear and explicit expectations, standards, practices, and pathways for action. A useful Conflict Management Policy also helps staff differentiate between generative or disruptive conflict and provides guidance on the appropriate steps they can take.
This resource provides guidance for what you may choose to include in your own Conflict Management Policy as well as some considerations for possible practices you may want to foster for your organization.
Any Conflict Management Policy is just one part of a suite of activities and tools that support your organizational culture including clear policies, management practices, staff training, and on- or off-boarding processes.