This worksheet is designed for managers addressing staff conflicts related to productivity, conduct, and communication. This tool is designed to address emergent conflicts when they can still be dealt with through skilled management before the issue escalates into a complaint or grievance.
As a manager, you wield unique positional authority that can help staff members embroiled in conflict. Your role requires you to uphold consistent standards, support and develop staff, and promote a culture that supports respect and collaboration—all of which are essential for improving staff experiences related to conflict.
This tool identifies some common conflicts that occur at organizations, provides a basic frame to address those conflicts, and offers reflection questions to help you diagnose the type of conflict you are navigating.